Privacy Policy

1. Overview

VacciSussi ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, visit our website at vaccisussi.com, or interact with us in any way.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company, industry, speaking experience level
• Training Records: Course progress, assessments, feedback, video recordings (with consent)
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Email correspondence, phone calls, consultation notes
• Website Usage: IP address, browser type, pages visited, time spent on site

2.2 How We Collect Information

We collect information through:

• Online forms and registrations
• Phone calls and email communications
• In-person consultations and training sessions
• Website cookies and analytics tools
• Payment processing systems
• Feedback surveys and evaluations

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing training courses, consultations, and educational services
• Communication: Responding to inquiries, sending course updates, and providing customer support
• Administration: Processing payments, scheduling sessions, and maintaining training records
• Improvement: Analyzing feedback to enhance our services and develop new programs
• Marketing: Sending newsletters, promotional materials, and relevant course information (with consent)
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who assist with payment processing, email marketing, or website analytics
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our clients or the public
• Consent: When you have explicitly consented to the disclosure

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and transmission protocols
• Regular security assessments and updates
• Access controls and staff training
• Encrypted payment processing
• Secure backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can manage cookie preferences through your browser settings or our cookie management tool available on our website.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain uses of your information
• Portability: Request transfer of your information to another provider
• Complaint: Lodge a complaint about our handling of your information

To exercise these rights, contact us at [email protected] or +61262478170.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your training records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Generally, we retain client information for 7 years after the completion of services, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Transfers

We primarily store and process data within Australia. If we transfer your information overseas, we will ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

11. Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

14. Privacy Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with us. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Governing Law

This Privacy Policy is governed by Australian law, and any disputes will be subject to the jurisdiction of Australian courts.